DELIVERY & RETURNS
When will my order be shipped out?
Your order will be despatched from us within 3-5 working days using the delivery service you choose at the checkout.
An email notification will always be sent you so you know when you can expect to receive your order.
Who do you send your parcels with?
We send everything via Royal Mail unless for unforeseen circumstances we have to send your parcel with a courier service but you will be notified of any changes.
My item has arrived and it’s damaged, what do I do?
Firstly, please contact us immediately as soon as you have received your order and please take pictures of how the parcel arrived to you damaged. We will then give you instructions of how to send back your order to us so we can replace the items.
Can I return my order?
Of course you can! We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Please do this via emailing email@example.com. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
Once we have approved and confirmed your return by email, you are then responsible for returning the item safely back to us at your cost. We will then refund you the cost of the product only. We will not refund the original postage costs incurred by us or the postage costs to return the item to us.
Are your Crystals Ethically/Responsibly Soured?
Yes, they absolutely are. We ensure all of our suppliers have an excellent ethics practice in place. All of our Crystals are 100% genuine and ethically sourced.
Are you qualified to give advice on how to use Crystals?
Yes, I am certified in Crystal Healing.
Do Crystals work?
Our beautiful Crystals are intended as an alternative, complimentary therapy to support healing. Any information or advice we give to you on how to use or explain the benefits of each Crystal is how we best interpret the Crystals energy, using the information we have gained by our own experiences using Crystals and our extensive research and information we have learnt on our courses and training. Every person's individual experience will differ. We do not make any claim that we will treat any illness or medical issue.
How do I contact LuxeLumination?
Please email firstname.lastname@example.org. We aim to answer your query as soon as we possibly can but at busy times it make take up to 48 hours. Please bear with us. Thank you for your understanding.
Please do not use crystals as a substitute for modern medicine. Please do not use your crystals as a replacement for any medical treatment or therapy you may be undertaking. Please always take the expert advice of your doctor. The crystal shown in the picture is for illustrative purposes only. You will receive a crystal chosen at random. All sizes and weights are approximate. As your crystal is a natural product there may be a few imperfections. This is perfectly normal.